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As an AVAYA Solution deliver partner, we bring extensive knowledge of dozens of contact center implementations in different verticals, Achieve better customer interactions by enhancing your contact center applications and operations. Our services include concept development, implementation, and integration for the entire AVAYA contact center product portfolio.
Avaya has created significant value for more than 26,000 Avaya Contact Center customers around the world, and we'll help ensure that you achieve a fast return on your investment, too.
We are experienced in designing, implementing and integrating all of AVAYA’s call center products and solutions in multi-vendor environments. We can work at your site or remotely to analyze your system, provide implementation assistance and train your team to use the new technology most effectively.
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Benefits:
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Significantly enhance your call handling capabilities and processes |
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Create more intelligent, personalized interactions with your customers |
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Link your staff together for faster communications |
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Enjoy more agile, secure, and reliable operations |
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Focus your resources on your core business |
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| ITNAVIGATOR offers a complete range of consulting services to get the most value from your Contact Center investments. Services range from initial concept, planning and design through full lifecycle support of your Avaya solution. Our consultants use proven tested methods to ensure we meet the requirements that you expect from the solution. The teams that provide these services are made up of highly qualified specialists, working with Avaya customers every day. |
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| Contact Management Solutions |
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Our experienced specialists cover implementations for simple call centers as well as integrations for complex contact centers. We design and develop workflows for intelligent routing supporting any interaction. Our technical and operational knowledge can help you maximize applications and resources, and we'll help you prepare to flatten, consolidate or expand your center.
Depending on your needs, standard consulting, integration, implementation and customization services are available, including: |
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Implementation and integration of features, functions and add-on capabilities for: |
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MultiVantage Call Center |
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Contact Center Express |
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Interaction Center |
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Business Advocate |
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Call Center Consolidation |
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Call Center Software Performance Evaluation |
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Application Enablement Services |
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| Proactive Contact Solutions |
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Our specialists provide consultation, implementation and integration services within customer contact centers to support the Proactive Contact product portfolio, namely Avaya Predictive Dialer Systems, including upgrades.
Supported systems include the 4000, 5000, and 6000 Predictive Dialing Systems, Campaign Director Suite®, Internet Monitor®, Admin Manager, Predictive Dialer Systems Agent and Agent API. Our consultants are experienced in all Avaya and most non-Avaya Call Center product interfaces. |
| Various services include: |
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Avaya Predictive Dialer Installation |
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Avaya Predictive Dialer Move/Add/Change |
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Avaya Predictive Dialer Custom Solution |
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Avaya Predictive Dialer Productivity Analysis |
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Avaya Predictive Dialer for Siebel |
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Avaya Predictive Dialer/Interaction Center Integration |
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| Self Service Solutions |
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| When you need expertise in current speech, voice and web-based technologies that support our Interactive Response portfolio, our consultants are knowledgeable in designing, planning and implementing a cost-effective self-service solution that best meets your business needs. Custom and standard packaged services are available to support you. |
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| Services include: |
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Self Service Architecture |
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Server Provisioning |
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Implementation of various Contact Center software packages, including Call Back Manager, Forms Manager and Agent Assist |
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Assistance for migrations of Conversant to Interactive Response |
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Application development |
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Design for Application Integration, Dialog and Interface |
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Tuning and Optimization |
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