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As an ONYX partner, ITNAVIGATOR has implemented dozens of CRM projects. Our customer focus methodology blends perfectly with the set of solutions that are part of the ONYX CRM Platfrom.
ITNAVIGATOR offers a broad range of business and technical services to help you define, design and deliver a differentiated customer experience that attracts customers, builds loyalty and drives profitable revenues. When you combine the strength and flexibility of the ONYX state of the art architecture with the expertise of our professional services ecosystem, you get a world class solution that will help you drive true competitive advantage.
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| Strategic Services |
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| We can help you define business objectives, design your go-to-market strategies, and align your organization to increase profitability and deliver greater customer value. |
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| Consulting Services |
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| ITNAVIGATOR consultants will ensure that your Onyx system supports your unique business objectives and requirements. We strive to get your system up and running quickly for rapid speed-to-benefit. |
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| Strategic Services |
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ITNAVIGATOR Strategic Services offers business planning and sales consulting services. We help you define and design the Go-to-Market sales strategies that will increase profitability for your organization and deliver greater value to your customers.
We focus on how to build a solid CRM and business strategy to help you capitalize on some of the biggest opportunities available to management today, including:
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Improving sales execution |
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Acquiring new customers |
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Managing cross-sell and up-sell opportunities |
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Achieving and maintaining high customer satisfaction |
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Training your sales teams |
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Decreasing channel conflict and achieving channel balance |
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| Our Strategic Services consultants provide the business expertise, methodology and tools that guide you through these critical business-planning processes during two highly focused workshops or "labs." |
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| ITNAVIGATOR Consulting |
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ITNAVIGATOR Consulting takes the anxiety out of deployment by spending critical time up front to ensure your needs are understood and expectations exceeded. We provide a full range of implementation services to get your Onyx system up and running as quickly and painlessly as possible so you can begin reaping the benefits of your investment.
The Onyx Implementation Methodology is designed to deliver successful, high-value, low-risk projects. Our proven approach ensures that your business and technical objectives are met and that everyone involved is on the same page—at every stage of the project.
Our consultants are dedicated to helping your staff maximize the power of your CRM solution. They have the product knowledge, industry, expertise, technical skills, experience and resources to implement and customize your Onyx system, in whatever way works best for you.
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| Professional Services Implementation Methodology |
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| From the start, ITNAVIGATOR’s ONYX Professional Services engages your staff in thorough, methodical planning to define all project requirements, specifications, tasks and deliverables. Although each CRM project is unique, the basic approach is the same—our implementation methodology ensures that nothing is overlooked. We develop a clearly defined communication plan to keep everyone involved on course—any issues or concerns are quickly addressed throughout the process. |
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| Business Planning |
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| ITNAVIGATOR Strategic Services consultants help you build a solid CRM and business strategy so you can get the most out of your technology investment. We provide the business expertise, methodology, and tools that guide you through critical business-planning processes. |
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| Needs Assessment |
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| ITNAVIGATOR consultants work closely with your staff to understand your organization's business and technical needs. Our goal is to determine project success criteria, define high-level project phases and components, and estimate the level of investment required to successfully implement your Onyx system. The results of our needs assessment are reflected in a preliminary project scope document. |
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| Business and System Modeling |
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| ITNAVIGATOR consultants map key business workflows and system requirements to accurately establish your project's scope, schedule and costs. We also determine the priority and complexity of any required integration work. As your solution is finalized and preliminary designs and configurations completed, the project transitions into the configuration stage. |
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| System Configuration |
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| ITNAVIGATOR consultants install your new software, then implement and test any customizations and integrations with legacy systems. Data from legacy or other systems is migrated, reporting capabilities are implemented, and end-user training is initiated. |
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| Deployment |
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| ITNAVIGATOR consultants validate that all success criteria outlined in the project plan have been satisfied. During the deployment stage, ITNAVIGATOR Professional Services also works with your team to train end-users on your new system. When complete, your Onyx solution—installed and configured to work the way you do—becomes operational. With custom courseware tailored to your business processes, combined with end-user training and go-live support and coaching, your entire team will be ready to take full advantage of your new CRM system. |
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| Service and Support |
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| With your system deployed, ITNAVIGATOR’s Customer Services team works with your staff to ensure continued support and attention to your needs. |