NAV360 – Centralized Administration solutions for Unified Communication and Contact Centers

ITNAVIGATOR NAV360° - The Scalable Unified Communication Enabler The NAV360° product suite – ITNAVIGATOR’s seamlessly integrated unified communication and contact center management solution offering – helps businesses make the transition to truly real-time operation. It enables them to optimize, consolidate and enhance everything from customer interactions to cross-organizational sales and service processes. I am missing here something about easy administration and etc that is part of the Unified communication offering (reduce administration tasks, easily manage environment….), this is very contact center focused talking about customers, sales and service Whether used by corporate contact centers, national or global service providers, or companies ranging from small businesses to large corporate enterprises –NAV360° improves performance, efficiency and, subsequently, customer satisfaction and long-term retention. I am missing here also the unified communication part, we need to start everything with Unified communication and then talk about the contact center Discover more about: NAV360° Product Suite for Avaya Contact Centers NAV360° SP for Service Providers NAV360° UC for Corporate Unified Communication Whether a small-to-medium-sized business or a large enterprise operating within the context of a specific vertical market or on a global scale – the need for effective communication technology deployment and administration is undisputedly on the rise. IPPBX setup and administration, unified communication delivery, voicemail, fax-to-mail and dial plan management, efficient planning and deployment of gateways, IP soft phones and call routing policies – the effort required to perform all of these can truly be daunting. NAV360° UC. Making the Best Better To overcome this challenge, many companies have deployed Avaya’s robust unified communication and collaboration solutions. Quite a few have also more recently been investing in Aura - the company’s core communications platform designed to simplify, streamline and support a broad range of unified communication technologies dealt with by businesses in a broad range of industries on a daily basis. Now it’s time to make the most of this investment. Avaya Session Manager, Communication Manager, modular messaging, one-X applications — all are highly versatile and powerful. And yet, these individually managed applications can be made even more effective with seamless integration and centralized administration. And that’s exactly what ITNAVIGATOR’s NAV360° UC for corporate unified communication delivers. Meticulously engineered to complement and support Avaya’s Aura platform, NAV360° UC effectively integrates, streamlines and centralizes management of unified communication systems and resources, and enables organizations to consistently maintain true real-time operation. Key Features Simple and centralized management and administration of all Avaya Aura unified communication applications, resources and distributed entities spanning multiple corporate branches within a clear and seamless organizational hierarchy Role-based access control and multi-tenancy support – a single NAV360° instance can be used to manage multiple AVAYA Communication Managers, even across numerous corporate branches Seamless Microsoft Active Directory integration with single sign-on functionality –effortless control of IP phones and unified messaging applications from within Active Directory Audit logging – every configuration change is automatically and fully recorded, enabling effortless roll-back to previous system states Versatile and user-friendly management of all corporate unified communication aspects and parameters. NAV360° Admin –A Uniquely Powerful Management Foundation NAV360° Admin – the very core of NAV360° UC’s centralized management capabilities – complements Avaya’s Aura offering by effectively combining and integrating management and administration of a wide range of corporate unified communication entities. Whereas traditional unified communication solutions focus on individual technology components and IP telephony entities, NAV360° Admin enables management and administration within the context of clear and intuitive functional hierarchy and business logic. Rather than tediously setting up and maintaining Session Manager, Communication Manager, modular messaging and one-X applications, this innovative and highly effective solution makes it easy to perform one-time definition of all unified communication-related parameters and entities, then centrally manage and apply them as required. Extensions, hunt groups, announcements, voicemail and countless other unified communication parameters – all can easily be set up and managed through NAV360° UC’s highly integrated and intuitive browser interface. NAV360° Admin also features a broad array of centralized security features, including the ability to apply a single, multi-level access privilege hierarchy to all Avaya unified communication and collaboration systems. Multi-tenancy configurations, in which multiple corporate branches’ unified communication services are hosted on a single Avaya Communication Manager – and multiple Avaya Communication Managers are managed by a single instance of NAV360° UC – are fully supported. NAV360° UC maintains system transparency, as well as complete privacy and security. To top things off, NAV360° Admin supports seamless Active Directory integration with single sign-on functionality, enabling all IP phones and unified messaging applications to be directly controlled from within Active Directory. Modestly-sized communication service vendors, local managed service providers, Tier-1 global communication carriers – all require effective communication technology deployment solutions. Optimal carrier network setup and configuration, effective communication system management and successful delivery of custom-tailored unified communication solutions – these are the capabilities that separate successful and enduring service providers from those that ultimately fail NAV360° SP. Making the Best Better To achieve these crucial capabilities, many companies have deployed Avaya’s robust unified communication and collaboration solutions. Quite a few have also more recently been investing in Aura™ - the company’s core communications platform designed to simplify, streamline and support a broad range of unified communication and contact center technologies dealt with by mid-sized to large enterprises. Now it’s time to make the most of this investment. Avaya Session Manager, Avaya Communication Manager, Interaction Center, Contact Center Express, ICR, Proactive Contact, CMS, IR/Voice Portal, AES — all are highly versatile and powerful. And yet, these individually managed applications can be made even more effective with seamless integration and centralized administration. And that’s exactly what ITNAVIGATOR’s NAV360° SP for Service Providers delivers. Meticulously engineered to complement and support Avaya’s Aura platform, NAV360° enhances service provider environments with: A standardized and highly centralized administration interface enabling service providers to easily and seamlessly control, manage and fine-tune all aspects of their unified communication infrastructure A customizable self-service portal allowing service providers’ customers to manage and personalize their own unified communication and contact center accounts and profiles – all within a simplified interface requiring little to no technical skills A truly comprehensive solution, NAV360° SP effectively unifies, streamlines and centralizes management of Avaya Aura unified communication systems and resources, and enables organizations to consistently maintain true real-time operation. Key Features Simple and centralized management and administration of all Avaya Aura unified communication applications, resources and distributed entities spanning multiple companies and subscribers within a clear and seamless organizational hierarchy Role-based access control Multi-tenancy support – a single NAV360° instance can be used to manage multiple companies’ IP telephony infrastructure and multiple corporate extensions may be hosted on numerous Avaya Communication Managers to enable easy addition of new subscribers Seamless LDAP integration with single sign-on functionality – effortless control of IP phones and unified messaging applications from within LDAP Audit logging – every configuration change is automatically and fully recorded, enabling effortless roll-back to previous system states Versatile and user-friendly management of all unified communication and contact center environment aspects and parameters. NAV360° Admin – A Uniquely Powerful Management Foundation NAV360° Admin – the very core of NAV360°’s centralized management capabilities – complements Avaya’s Aura offering by effectively combining and integrating management and administration of a broad range of unified communication entities. Whereas traditional solutions focus on individual technology components and IP telephony entities, NAV360° Admin enables management and administration within the context of clear and intuitive functional hierarchy and business logic. Rather than tediously setting up and maintaining Communication Manager, CTI systems, IVRs and call recording systems, this innovative and highly effective solution makes it easy to perform one-time definition of all unified communication-related data and entities, then centrally manage and apply them as required. VDNs, extensions, call flows, IVR working hours, dynamic prompts and menu content – all can easily be set up and managed through NAV360° Admin’s highly integrated and intuitive browser interface. NAV360° SP Self Service Portal A self service portal tailored to specific service provider needs and requirements enables subscriber self-management and personalization of IP phone or extension services and characteristics. Service providers may use NAV360° SP to define both nature and type of self-configurable items as a means of differentiating subscriber classes and service levels (i.e. premium subscribers are allowed to configure more items than starter plan subscribers). Market circumstances and customer needs are constantly evolving. Consumers today are increasingly intelligent, demanding high efficiency and immediate reaction in every interaction with product and service vendors. With an ever growing selection of goods and services, they expect service providers to be constantly attentive and responsive to their needs. Should these not quickly and effectively be met, these no-nonsense consumers will simply move on to the next provider. NAV360°. Making the Best Better To face this mounting challenge, many companies have invested in the very best – Avaya’s robust contact center solutions, which are designed to consolidate organizations’ customer-facing activities across all channels. Now it’s time to make the most of this investment.Avaya Communication Manager, Interaction Center, Contact Center Express, ICR, Proactive Contact, CMS, IR/Voice Portal, AES — all are highly versatile and powerful. And yet, these individually managed applications can be made even more effective with seamless integration and centralized administration. And that’s exactly what ITNAVIGATOR’s NAV360° contact center enhancement product suite delivers. NAV360° is a truly comprehensive solution, starting with the NAV360° Admin management foundation, then going up from the “ground level” integrated MyNAV agent dashboard and all the way to the A NAV tactical operation and real-time decision assist system. All these effectively unify, streamline and centralize management of Avaya contact center operations, and enable organizations to consistently ensure real-time response to even the most demanding customer needs. Key Features Centralized management and administration of all contact center applications A user-friendly, Web-based and highly personalized thin client application interface Real-time monitoring and historical analysis of agents, skills, VDNs, campaigns and other business data Visual call flow design and vector management Role-based permissions and multi-tenancy support Full Microsoft Active Directory integration with single sign-on functionality.NAV360° Admin –A Uniquely Powerful Management FoundationNAV360° Admin – the very core of NAV360°’s centralized management capabilities – complements Avaya’s contact center offering by effectively combining and integrating management and administration of a wide range of contact center entities. Whereas contact center solutions typically focus on individual technology components and IP telephony entities, NAV360° Admin sets the spotlight on clear and intuitive functional hierarchy and call center business logic. Rather than tediously setting up and maintaining Communication Manager, CTI systems, IVRs and call recording systems, this innovative and highly effective solution makes it easy to perform one-time definition of all relevant contact center data and entities, then manage and centrally apply them across Avaya’s entire product offering. Agents, skills, VDNs, extensions, call flows, IVR working hours, dynamic prompts and menu content – all can easily be set up and managed through a unified and intuitive browser-based interface. NAV360° Admin also features a broad array of centralized security features, including the ability to apply a single, multi-level access privilege hierarchy to all Avaya contact center systems. Multi-tenancy configurations, in which multiple companies’ contact center services are hosted on a single Avaya Communication Manager, are fully supported. NAV360° maintains system transparency, as well as complete customer privacy and security. To top things off, NAV360° Admin supports seamless Active Directory integration with single sign-on functionality. The solution can easily be implemented and operated by non-technical staff, effectively returning control from IT personnel to the contact center professionals and business managers who actually use and rely on the solution on a daily basis.A NAV adds key tactical capabilities, by combining real-time updates on agents, skills, VDNs, call queues, campaigns and Key Performance Indicators from Avaya’s contact center platform with time-sensitive information from such legacy corporate applications as CRM, ERP, billing and others. It does so within a centralized and highly personalized Web-based user interface, contributing to complete comprehension of and rapid reaction to a broad range of customer- and interaction-critical variables. A NAV notifies contact center supervisors of where they are most needed via real-time alerts, then provides them with the data they need to optimally resolve challenging interaction scenarios. The solution enables supervisors to make a difference in real time by helping customer-facing agents close important sales, thwarting fraud attempts, monitoring both individual agent and overall contact center performance, and ensuring that SLAs (Service Level Agreements) are closely adhered to. A NAV ultimately enables them to drive optimal outcome in every interaction, regardless of communication medium, while remaining true to both the customers’ and their organizations’ best interests and objectives.MyNAV enhances Avaya contact center efficiency through powerful workforce integration. This highly versatile software solution is easily customizable and may quickly and seamlessly be embedded into any third party application. The MyNAV agent dashboard supports both agents and supervisors with detailed performance and effectiveness metering, as well as with a streamlined two-way communication and guidance interface. It aggregates a broad range of performance metrics while providing fast and efficient supervisor-agent and agent-agent messaging and presence capabilities (signaling whether agents are available, busy or away from their stations). The user-friendly Web-based MyNav Designer Studio affords NAV360° customers complete control over the look and feel of the entire MyNav application. The MyNav dashboard application may consequently be fully personalized and adapted to the individual needs of specific contact center groups and agents. MyNAV ultimately increases agent productivity and efficiency, reduces average handling times and improves overall customer satisfaction.Founded in 2001, ITNAVIGATOR specializes in the establishment and operation of seamlessly integrated unified communication and contact center management systems. The company is dedicated to delivering proven and innovative products and services designed specifically for corporate missing the unified communication part contact centers, national and global service providers and companies ranging from small through medium-sized businesses, and all the way to large corporate enterprises. ITNAVIGATOR’s flagship NAV360° product suite presents a new approach to unified communication and contact center management, granting managers a comprehensive view of customer-facing activities and enabling them to achieve fast and effective decision making we need to add something about managing unified communication and the fact thtat it simplifies bla bla. Combining real-time information and performance management, as well as centralized administration in a single, flexible and centralized solution, NAV360° provides a new level of visibility into agent performance, customer service and contact center operations. too much contact center info, need to add unified communication stuff Headquartered in Israel, ITNAVIGATOR operates offices in USA, Russia, and the ukraine, and maintains business partnerships throughout Europe, north America and Asia. For more information, please visit www.itnv.com.

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